Privacy Policy
Last Updated: 29-12-2024
Welcome! SILAC srl is committed to protecting your privacy and ensuring the security of your personal data collected through our e-commerce website and mobile application. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable laws.
Who We Are
The data controller is:
SILAC srl
Via L. Russo, 44/46 - 57121 Livorno, Italia
Email: info@silacsew.com
For any questions or requests regarding this Privacy Policy, please contact us at the email address provided above.
Type of Data Collected
We collect the following personal data through our website and app:
- Name and Surname: To identify you and manage your business account.
- Email Address: For communications related to orders and account management.
- Phone Number: To contact you when necessary.
- Address and Tax Infomation: For accurate billing and order shipment.
- Error Logs and Diagnostic Data: To improve performance and resolve technical issues.
- In-app Search History: To enhance the user experience and enable features like autocomplete.
Methods of Data Collection
Data is collected through:
- Online Forms: When you complete forms on the website or app to request an account or place an order.
- Automatically Generated Data: During app or website usage, for diagnostic and service improvement purposes.
Purpose of Data Processing
We process your personal data for the following purposes:
- Creation and Management of Business Accounts: Data is used to enable access and manage business activities.
- Billing and Legal Obligations: Data is required to fulfill fiscal and regulatory obligations, such as generating invoices.
- Orders Processing: To process, ship, and track your purchases.
- Administrative Communications: To update you on orders, changes, or other needs.
- User Experience Enhancement: Logs and search data are analyzed to improve features and performance.
- Security and Fraud Prevention: Activities are monitored to ensure account security and prevent unauthorized use.
Legal Basis for Data Processing
We process personal data based on the following legal grounds:
- Contract Execution: To provide the requested services, such as order management.
- Legal Obligations: To comply with fiscal and accounting regulations.
- Consent: When you voluntarily provide your data, for example, to create an account.
Data Protection Measures
We implement the following security measures to protect your data:
- Encryption in Transit: All transmitted data is encrypted.
- Limited Access: Only authorized personnel can access your data.
- Retention Limitations: Data is retained only for as long as necessary to fulfill the stated purposes.
Data Sharing
Your data will not be shared with third parties except in the following cases:
- Service Providers: For example, for hosting, email delivery, or order logistics.
- Competent Authorities: In case of legal obligations or specific requests by governmental entities.
User Rights
Under the GDPR, you have the right to:
- Access Your Personal Data: Request which personal data we hold.
- Rectify Your Data: Correct any inaccuracies in your data.
- Delete Your Data: Request the removal of your data unless legal obligations apply.
- Object: Object to data processing for specific purposes.
- Data Portability: Request a copy of your data in a readable format.
To exercise these rights, contact us at info@silacsew.com.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described above or to comply with legal obligations.
Cookie e Similar Technologies
Our website uses technical cookies to improve user experience. For more details, refer to our Cookie Policy at https://silacsew.com/cookies.
Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any updates will be published on this page.
Contact Us
If you have any questions or concerns regarding our Privacy Policy, please contact us at:
SILAC srl
Via L. Russo, 44/46 - 57121 Livorno, Italia
Email: info@silacsew.com